Document Scanning and Workflow Automation Blog

Digital Mailroom for the Modern Organization

Raymond Shears III - Monday, August 14, 2017

Digital Mailroom for the Modern Organization | ICS

Digital Mailroom, Mailroom Outsourcing, or Virtual Mailroom, this service goes by many names but one thing is for sure and that’s the growing number of organizations who are realizing the true benefits of outsourcing their mailroom operations. For larger organizations such as medical or dental payers, the mailroom can easily become a cumbersome task with the large amount of incoming mail and claims they are receiving on a daily basis. Many organizations are even turning to temps or staffing agencies to fill the needed operators for their mailroom. This can easily lead to uncertainty in work quality and scheduling as turnover is often high. Not to mention the management and overhead it takes to run this portion of your business. If you are in need of an overhaul in your mailroom, looking for ways to increase your bottom line, or you simply no longer want to be in the “business” of opening mail, a digital mailroom solution can be an effective and cost savvy approach to streamline the flow of information throughout your organization.

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ICS Will be Exhibiting at the Annual DDPA OpTech Summit in Seattle

Raymond Shears III - Monday, July 10, 2017

ICS Will be Exhibiting at the Annual DDPA OpTech Summit in Seattle | ICS

ICS is excited to be exhibiting again at the Delta Dental Plans Association's annual OpTech Summit, held this year in Seattle, WA. This is a conference that ICS looks forward to each year as it gives us the ability to connect with our customer base, while educating ourselves on the trends and direction of the dental benefits industry as it relates to Delta Dental plans. 

If you will be attending this year's conference in Seattle please stop by and say hello to us at the ICS booth. We would love to meet you and share with you how we have helped Delta Dental Plans across the country streamline the processing of their paper dental claims, taking paper to EDI.

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ICS to Attend 9th Annual Medicare Supplement Insurance Summit

Raymond Shears III - Monday, April 10, 2017

ICS to Attend 9th Annual Medicare Supplement Insurance Summit | ICS

ICS is dedicated to improving the quality of the services we provide to our customers. With our recent expansion into Medicare Supplement claims processing we felt it necessary to continue our education on the industry itself and better understand where it is heading. For that reason, ICS is happy to announce that it will be attending the 9th Annual Medicare Supplement Insurance Industry Summit in Dallas, TX April 11-13. We look forward to networking with industry leaders and taking a deeper dive into the Medicare Supplement (MediGap) insurance market to learn how ICS can continue to help insurance payers across the country.

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Don't Overlook This Important Aspect When Choosing a Software Vendor

Raymond Shears III - Tuesday, January 31, 2017

Don't Overlook This Important Aspect When Choosing a Software Vendor | ICS

So you’ve decided that your company needs to look into automating some of its’ tedious paper processes. A crossroads that many business owners and department managers find themselves at in this technology driven age. The procurement of a new software system to replace your current manual processes has been approved and you know it’s been needed for some time, but it can still be a daunting task for any organization to take on. Especially if you’re not sure where to look or even what to look for. You will obviously have to start by doing some research, RFI’s and RFP’s may follow as this is typically a cumbersome acquisition for many organizations. What type of automation or capture software you are looking for? What type of system will provide the proper functionality to fulfill your particular needs for your specific form types? The more you look the more you will find that there are a multitude of companies out there who claim they can build or sell you a system to easily satisfy your needs. So how do you go about choosing the right one?

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Are 30% of Your Claims Causing 100% of Your Headaches?

Raymond Shears III - Wednesday, November 02, 2016

Are 30% of Your Claims Causing 100% of Your Headaches? | ICS

If you currently, or have ever, worked in operations for a dental insurance company then you are most likely familiar with the pain that can be caused trying to process and pay a paper claim. Capturing and processing paper claims into a workable 837d can be a costly, inefficient, and labor dependent process, and it is unfortunately something almost all dental plans and payers still have to deal with today. As we are quickly approaching a new year, many of you industry vets may have been shocked to think that paper claim submissions would even still be a part of daily operations in 2017. Even through the tremendous growth and popularity that we have seen in EDI submissions, it has become evident that some providers just prefer to lick the envelope and mail that claim…about 30% of them to be exact.

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Kentucky K-12 Summer Scanning Special

Raymond Shears III - Monday, June 06, 2016

Kentucky K-12 Summer Scanning Special | ICS

There's never been a better time to go paperless: take advantage of our Summer Special today

Now through Labor Day, we'll pick up any and all legacy paper records and scan them into searchable PDFs for a special rate. This deal includes:

  • Complimentary pick-up and delivery anywhere in Kentucky
  • Prepping, scanning and indexing for a special price with quick turnaround*
  • 90 days of cloud document management software at no charge
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2016 Small Business of the Year

Raymond Shears III - Wednesday, June 01, 2016

2016 Small Business of the Year | ICS

We're proud to have been awarded the 2016 Small Business of the Year from the London-Laurel Chamber of Commerce. Here's an excerpt from their March 2016 newsletter:

"While ICS has been in business for 11 years, 2015 has been their most successful year. Not only were they named "Reseller of the Year" for a second time, but 2015 also marked their highest annual revenue growth to date, with revenues increasing by nearly 300%. As a result, ICS has also seen a 100% employee growth rate.

"At ICS, their objective is to provide a seamless integration of data collection and capture services to every client, providing access to the data that is vital to their business needs. ICS prides themselves on providing a total business process solution customized to meet each client's needs."

We couldn't have said it better ourselves, but here's a video that goes into more detail:

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Tackling Legacy K-12 Paper Records this Summer

Raymond Shears III - Monday, May 09, 2016

Tackling Legacy K-12 Paper Records this Summer | ICS

While summer's a great time to relax and recover from the previous school year, savvy superintendents and directors of pupil personnel (DPPs) in Kentucky use the time to tackle legacy paper records, especially if you have a little extra budget.

  • If not addressed, student records, employee files, teacher certifications, invoices, and other business records sitting in your basement or mechanical shed represent a liability for every school district.
  • If successfully addressed, this liability goes away, along with filing cabinets and offsite storage, and school districts can gain hundreds of hours of productivity – and who couldn't use that?

Whatever your situation, scanning legacy paper records doesn't have to be a headache. Below are two headache-free options.

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ICS Acquires Its Fifth Dental Claims Processing Contract

Raymond Shears III - Tuesday, December 22, 2015

ICS Acquires Its Fifth Dental Claims Processing Contract | ICS

Information Capture Solutions (ICS) is proud to announce as of December 1, 2015 that it has been awarded a new dental claims outsourcing contract by Delta Dental of Missouri (DDMO). The signing of this contract marks the fifth client ICS has brought on that will be utilizing the "ICS Dental Claims Processing Solution." ICS will be providing DDMO with an automated data capture service for the processing of their paper dental claims for all of their dental claim types. The estimated volume of claims that ICS will be processing for DDMO is expected to be over 700,000 annually.

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Claims Processing "Un-Touched" Rate of 16% Achieved

Ray Shears - Tuesday, July 14, 2015

Claims Processing "Un-Touched" Rate of 16% Achieved | ICS

For one of the five Delta Dental affiliates we work with, we've recently doubled our "un-touched" rate from 8% to 16%.

Also referred to as "straight-through processing," un-touched rate refers to the ability to process a paper dental claim without the need for human intervention. This includes achieving 100% optical character recognition (OCR) rates and with 84% of claims meeting business rules (which will vary per organization).

It's important to note that this un-touched rate was achieved in preliminary testing, following our upgrade of their document scanning and capture software, EMC Captiva, from version 6.5 to 7.1. Our next step is to release Captiva 7.1 into production and see what un-touched rates are achieved then.

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