Document Scanning and Workflow Automation Blog

What is Data Capture Without Validation?

Raymond Shears III - Thursday, May 16, 2019

What is Data Capture Without Validation? | ICS

In short, a waste of time & money. One could compare it to trying to build a structure and deciding to cut the wood without measuring it. Sure, you could get the measurements close by eyeballing it, and maybe even cut the length of the board exact a few times. But ultimately, the final structure you’re building will not come together properly and be unable to stand the test of time. The same goes for data capture or OCR extraction of a document, the software you’re using may be able to get close, or even capture exact data on a few fields, but what good is the data you are collecting if you can not verify it is correct?


ICS Achieves SOC 2 Certification

Raymond Shears III - Thursday, November 29, 2018

ICS Achieves SOC 2 Certification | ICS

Information and data security are the lifeblood of any organization, and it goes without saying that these valuable assets need to be protected at all costs. Information security is a reason for concern for all organizations, especially those that outsource key business operations to a third-party vendor, say a mailroom, scanning, and data capture vendor such as ICS. Mishandled data can leave an enterprise vulnerable to breaches and attacks, a nightmare that no management staff wants to ever deal with. As ICS continued to grow as a leading claims outsourcing vendor we understood this concern of our customers and set out to ensure that we took every step possible to safeguard the valuable information and data we handle in-house. ICS is proud to announce that as of November 2018 we have achieved our SOC 2 Type I and II compliance.


Central KY School District Realizes Benefits of Virtual Document Management

Raymond Shears III - Monday, July 09, 2018

Central KY School District Realizes Benefits of Virtual Document Management | ICS

K-12 school districts across the country are tasked with the responsibility of handling and managing vast amounts of sensitive documents and paper records on a daily basis. From permanent student records and test scores to employee and personnel files, the central offices of school districts are often crammed full of filing cabinets which aim to house all this confidential information. This presents a multitude of potential issues and inconveniences when trying to effectively manage and maintain the vast amounts of paper records they are required to keep. Couple that with new students entering the school system every year and the paper continues to pile up. One central Kentucky school district realized the benefits that could be gained from having a centralized document management system where documents could easily be added, reviewed, and shared amongst employees.


ICS Expands Operational Space

Raymond Shears III - Thursday, May 10, 2018

ICS Expands Operational Space | ICS

ICS is proud to announce that as of 5/1/2018 it has completed the buildout of an additional 750 square feet of operational floor space. Due to the growth of ICS’ Claims Processing and Digital Mailroom Outsourcing Services, ICS had reached a point that extra floor space for production was quickly becoming a scarcity. To continue providing the exceptional service and turn-around time that our customers expect, expansion was a necessity.  Read More ❭❭

ICS Goes Live with New Claims Outsourcing Client

Raymond Shears III - Monday, December 04, 2017

ICS Goes Live with New Claims Outsourcing Client | ICS

Information Capture Solutions (ICS) is proud to announce that as of November 13, 2017 we have gone into production with a new client utilizing ICS’ full suite of Dental Claims and Mailroom Processing Services. ICS is excited to begin this new partnership with a West Coast Dental Plan helping them to alleviate the pain of processing 250,000 paper claims annually, along with all associated attachments and x-rays. This ICS outsource solution will provide the Dental Plan with automated data capture for the processing their all of their paper dental claim types, as well as digital mailroom services for their enrollments and various other mail types.


Digital Mailroom for the Modern Organization

Raymond Shears III - Monday, August 14, 2017

Digital Mailroom for the Modern Organization | ICS

Digital Mailroom, Mailroom Outsourcing, or Virtual Mailroom, this service goes by many names but one thing is for sure and that’s the growing number of organizations who are realizing the true benefits of outsourcing their mailroom operations. For larger organizations such as medical or dental payers, the mailroom can easily become a cumbersome task with the large amount of incoming mail and claims they are receiving on a daily basis. Many organizations are even turning to temps or staffing agencies to fill the needed operators for their mailroom. This can easily lead to uncertainty in work quality and scheduling as turnover is often high. Not to mention the management and overhead it takes to run this portion of your business. If you are in need of an overhaul in your mailroom, looking for ways to increase your bottom line, or you simply no longer want to be in the “business” of opening mail, a digital mailroom solution can be an effective and cost savvy approach to streamline the flow of information throughout your organization.


ICS Will be Exhibiting at the Annual DDPA OpTech Summit in Seattle

Raymond Shears III - Monday, July 10, 2017

ICS Will be Exhibiting at the Annual DDPA OpTech Summit in Seattle | ICS

ICS is excited to be exhibiting again at the Delta Dental Plans Association's annual OpTech Summit, held this year in Seattle, WA. This is a conference that ICS looks forward to each year as it gives us the ability to connect with our customer base, while educating ourselves on the trends and direction of the dental benefits industry as it relates to Delta Dental plans. 

If you will be attending this year's conference in Seattle please stop by and say hello to us at the ICS booth. We would love to meet you and share with you how we have helped Delta Dental Plans across the country streamline the processing of their paper dental claims, taking paper to EDI.


ICS to Attend 9th Annual Medicare Supplement Insurance Summit

Raymond Shears III - Monday, April 10, 2017

ICS to Attend 9th Annual Medicare Supplement Insurance Summit | ICS

ICS is dedicated to improving the quality of the services we provide to our customers. With our recent expansion into Medicare Supplement claims processing we felt it necessary to continue our education on the industry itself and better understand where it is heading. For that reason, ICS is happy to announce that it will be attending the 9th Annual Medicare Supplement Insurance Industry Summit in Dallas, TX April 11-13. We look forward to networking with industry leaders and taking a deeper dive into the Medicare Supplement (MediGap) insurance market to learn how ICS can continue to help insurance payers across the country.


Don't Overlook This Important Aspect When Choosing a Software Vendor

Raymond Shears III - Tuesday, January 31, 2017

Don't Overlook This Important Aspect When Choosing a Software Vendor | ICS

So you’ve decided that your company needs to look into automating some of its’ tedious paper processes. A crossroads that many business owners and department managers find themselves at in this technology driven age. The procurement of a new software system to replace your current manual processes has been approved and you know it’s been needed for some time, but it can still be a daunting task for any organization to take on. Especially if you’re not sure where to look or even what to look for. You will obviously have to start by doing some research, RFI’s and RFP’s may follow as this is typically a cumbersome acquisition for many organizations. What type of automation or capture software you are looking for? What type of system will provide the proper functionality to fulfill your particular needs for your specific form types? The more you look the more you will find that there are a multitude of companies out there who claim they can build or sell you a system to easily satisfy your needs. So how do you go about choosing the right one?


Are 30% of Your Claims Causing 100% of Your Headaches?

Raymond Shears III - Wednesday, November 02, 2016

Are 30% of Your Claims Causing 100% of Your Headaches? | ICS

If you currently, or have ever, worked in operations for a dental insurance company then you are most likely familiar with the pain that can be caused trying to process and pay a paper claim. Capturing and processing paper claims into a workable 837d can be a costly, inefficient, and labor dependent process, and it is unfortunately something almost all dental plans and payers still have to deal with today. As we are quickly approaching a new year, many of you industry vets may have been shocked to think that paper claim submissions would even still be a part of daily operations in 2017. Even through the tremendous growth and popularity that we have seen in EDI submissions, it has become evident that some providers just prefer to lick the envelope and mail that claim…about 30% of them to be exact.